Desk Support

Are you a customercentric problem solver with a passion for hospitality Do you thrive in a fastpaced environment where your communication skills and technical expertise come together to deliver exceptional support If so we invite you to embark on a rewarding journey as a Service Desk Agent with us.

Responsibilities

Receive requests for service via telephone email or chat session.

Apply diagnostic techniques to identify problems investigate causes and recommend solutions to correct common failures.

Troubleshoot and resolve issues on the initial call when possible.

Utilize the internal knowledge base experience and team resources.

Escalate tickets to appropriate support groups when needed.

Document issue in Help Desk database.

Follow up on open issues with escalation groups to provide feedback to customer.

Perform a quality assurance check on resolved tickets to ensure customer satisfaction.

Additional Details

The base range for this contract position is $20 $25/per hour depending on experience.

Benefits

Medical coverage and Health Savings Account (HSA) through Anthem

Dental/Vision/Various Ancillary coverages through Unum

401(k) retirement savings plan

Companypaid Employee Assistance Program (EAP)

Discount programs through ADP Workforce Now