Deputy Manager- Housekeeping

• Manage the daily activities of the Housekeeping department to include appropriate cleaning of villas gardens seating areas washrooms suites and all public spaces.
• Set up systems and implement processes to ensure a 5 star experience for all guests.
• Planning organizing and directing team members to ensure the highest degree of guest satisfaction.
• Daily supervision of the housekeeping staff.
• Daily supervision of the grounds keeping staff.
• Purchase reorder and maintain housekeeping supplies and inventory.
• Conduct daily inspections of all rooms and public areas.
• Recruit schedule and train all new housekeeping staff members.
• Maintain the housekeeping budget providing billing summaries and expenses.
• Uphold the highest standards of cleanliness safety and conduct.
• Determine and maintain the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing.
• Ensure the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
• Work closely with maintenance team to ensure all services engineering appliances are in perfect working condition.
• The main objective is to make sure all villas are served properly.
• Clients are taken care in the most professional manner.
• Coordinating cleaning activities at the villas with both inhouse staff and on contract cleaning agencies.
• Managing staff roster.
• Interviewing hiring and firing housekeeping staff.
• Training Staff
• Handling Grievances.
• Handling Recruitment of staff

• Any Grad PG Diploma/ Degree in hospitality
• A minimum of 4 years experience in all aspects of Housekeeping in a large multiuse facility required with at least 5 years of supervisory experience.

• Excellent communication skills
• Can handle VIP and Celebrity Guest
• Wellpresented polite and tactful
• Can handle complaints in a calm manner
• Excellent people handling skills
• Good organizational skills
• Previous experience managing a team of housekeeping employees through motivation coaching and development.
• The ability to anticipate customer needs change goals and direction quickly and multitasking
• Working knowledge of rooms management systems.
• Advanced knowledge of Housekeeping process and procedures.
• Must be flexible with working nights weekends and holidays.
• Ability to maintain a budget
• Proven excellence in customer service.
• Proven comfort and experience to interact effectively with all levels of management guests associates and clientele both inside and outside of the organization.

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