Delivery Manager IT

Delivery Manager IT

Location: Marietta GA (Day 1 Onsite)

Qualifications

• You have expertise in managing global multibrand multiregion large ecommerce projects and demonstrate a strong command of project management such as phasing milestone tracking and driving the customer experience towards successful launch
• You thrive in a fastpaced environment and have strong time management and prioritization skills
• You are able to build playbooks execute against playbook milestones and project tasks created to improve delivery efficiency and productivity
• You have 5 years of experience in customerfacing enterpriselevel software implementation technical account management consulting or systems integration roles
• You have the ability to successfully deliver multiple complex projects simultaneously with strong attention to detail
• Able to work efficiently with high accountability individually as well as in a team and showcase ability to increase delivery velocity and achieve KPIs
• Experience with troubleshooting postlaunch monitoring and golive support all with a customercentric mindset
• You have executivelevel interpersonal project management writing communication and problemsolving skills
• You demonstrate strong understanding of API connections carrier integrations SQL queries data transformation as well as technical expertise with reading JSON files
• Able to work and communicate effectively with both technical and business stakeholders executive presentations and reports
• Region / Timezone working in US region coast to coast US time zone is mandatory along with Global locations time zones
• SaaS/Startup/Ecommerce experience is mandatory

Responsibilities

As a IT Solution Delivery Manager you will be joining a dynamic Professional Services team consisting of Project Managers and Customer Engineers who are passionate about our customers solutions and big box retail industry

• Manage multiplele projects endtoend for our Strategic and Enterprise retailers including kickoff requirementsgathering project planning risk and stakeholder management milestone tracking to launch and post golive hyper care support
• Lead crossfunctional teams formed to onboard customers including customer engineers and carrier engineers and drive successful endtoend delivery of projects
• Communicate clearly and proactively with the customer and internal teams to establish credibility and ensure ontime project delivery
• Effectively manage escalations and scope change and implementation of multiphased projects or programs including monitoring project quality timeline hours allocation risk and performance
• Effectively provide workarounds and find out ofthebox solutions where applicable
• Be part of bestinclass international Professional Services team via documentation creation process improvements and automation mindset
• Drive postlaunch postmortem for knowledge sharing and learning