Delivery Lead- CXConversational AI

Role: Delivery Lead CX/Conversational AI (1420 Years exp Required)

Location: Remote (Monthly once Travel required to Dallas TX/ Miami FL)

Job Description

• Effective leadership and influencing skills in the application of Conversational AI
• Working experience in applying NLP/NLU techniques in VAs including understanding of common NLP techniques such as text classification tokenization part of speech tagging text mining named entity recognition.
• Expert in handling / developing Java projects in SME Level.
• Experience with the lifecycle of VAs / chatbots / voicebots and understanding of conversation and userdesign and VA dialog flows.
• Strong organizational and communication skills including background in designing and crafting customer facing communications.
• Excellent eye for detail/understanding of each step of the conversation design process.
• Analytical skills experience in solving business problems leveraging data.
• Ability to challenge current processes in efforts to continuously improve the customer experience.
• Possess the flexibility to work both independently and in a sophisticated team setting.
• Ability to manage multiple priorities as well as demanding timeframes and deadlines.
• Familiarity with Messaging & Chat as well as Social Media experiences and management platforms Proficiency in MS Office 365 incl Teams and SharePoint
• Exposure to software development in an Agile environment
• Experience with IBM Watson and/or Google Dialog flow
• Experience with AI speech recognition technologies
• Knowledge of language translations or translation tools
• Familiarity with automotive industry trends and technology innovations
• Understanding of website/mobile app development and content management system