Delivery Head - Plant Engineering

About the Client:

Our client a leading Engineering & R&D company

Roles & Responsibilities:

• Accountability for ensuring quality timely and on budget delivery of operations solutions and projects within the business unit
• Ensure delivery of support at highest level of customer satisfaction and compliance to the support SLA
• Encourage and empower teams to provide sustainable solutions for customers
• Monitor support performance and optimize support operations to deliver value
• Regular reviews of support relationship with all customers
• Ensure continued growth of institutional knowledge support knowledge base and support tools
• Engage with partners to expand and enhance delivery capabilities
• Continuous optimization and improvement of support operations
• Meeting Technical Services delivery demand with partners and internal skillset
• Monitoring customer project progress and ensure maximizing customer satisfaction though
• Build knowledge bases and best practices across the board to ensure success of Technical Services delivery
• Build customer account intelligence to ensure delivery excellence

Experience : 20 to 30 years

Domain : Plant engineering (EPC) for Chemicals Oil & Gas

Job Location: Vadodara Gujarat (Work from office)

Remote Work :

No