Dedicated Junior Deskside Support Engineer

Position Name:Dedicated Junior Deskside Support Engineer

Responsibilities:

• Provide on-site technical support for desktop PCs – both software and hardware
• Physically set up computers and software system installation
• Perform basic hardware moves and changes
• Record and manage all incidents and requests in ticket-tracking system
• Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
• Proactively inform management of trends, significant problems and expected delays.
• Provide other IT-related support as required by the business
• Test applications as required by the business before rollout

Qualifications:

• Experience in delivering Superior Customer Service experience preferably with the trading floor/banking support of investment banks including real-time market data support is an advantage
• Good Working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
• Solid understanding of Intel based PC hardware/peripherals
• Strong verbal, written, listening communication experience
• Japanese: Advanced
• English: Advanced – reading, writing and listening

Skills:

• Ability to make sound decisions following approved procedures in a fast paced environment
• Ability to effectively manage multiple tasks occurring simultaneously
• Ability to work independently with little supervision.

Company Description

The Company is a global leader in digital transformation with 110,000 employees and annual revenue of € 12 billion. European number one in Cybersecurity, Cloud, and High-Performance Computing, the Group provides tailored end-to-end solutions for all industries in 73 countries. Pioneer in decarbonization services and products, Companyis committed to a secure and decarbonized digital for its clients.