Dealers Support AR Collection Coordinator

Our client is a Heavy machinery manufacturer especially for earthmoving equipment.

Coordinator for Dealer Support and AR Collections

Position Summary:

As a Coordinator for Dealer Support and AR Collections the primary responsibility is to provide administrative support to a Distributor Network consisting of 1015 dealerships serving as the central point of contact. The role involves managing all aspects of our clients AR collections and the cash application for the assigned regional portfolio. This position requires a strong customer service orientation team collaboration skills and proficiency in process and performance improvement metrics. Fluency in English is essential and proficiency in any other European language is considered an asset.

Role & Responsibility:

Dealers Interface & Support:

• Act as the initial point of contact for dealers addressing inquiries and concerns regarding their orders lead times order status logistics etc.
• Proactively manage orders to prioritize available stock.

Dealers Orders Management:

• Manage the order fulfillment process from quote to delivery and resolve postsales queries.
• Proactively address open orders reports on a daily basis to ensure all orders are processed and treated promptly.
• Oversee the discount (quoting) and real order approval process for an effective commercial pricing process.
• Timely process billing.
• Manage and resolve disputes related to credit notes damages and price issues.
• Handle changes to deliveries such as address changes.
• Perform manual order entry for special orders like consignments and fairs.

CrossFunctional Support:

• Coordinate and liaise across departments particularly with the Supply Chain Team for availability lead time and order status.
• Collaborate with internal teams (Supply chain Credit Sales Product Line) to enhance order fulfillment and customer satisfaction.
• Actively participate in Sales & Dealer Meetings to foster an understanding of client dealers and the marketplace.
• Create and monitor reports for ontime order entry booking and order progression.

AR Collections:

• Achieve monthly performance targets with a focus on overdues and unapplied cash.
• Ensure compliance with the Global and Regional Credit Policy.
• Timely collection of due receivables in line with credit terms.
• Proactively facilitate AR dispute resolution and arrange internal escalations.
• Maintain daily AR exposure within credit limits established by DIEU Risk department.
• Monitor and address orders on credit hold on a daily basis.
• Support DIEU business units in establishing new accounts.
• Perform daily weekly and monthly reporting tasks.

Cash Applications:

• Update daily cash sheets from bank statements.
• Post incoming payments on accounts.
• Clear accounts with deductions.
• Perform internal postings.
• Investigate cash application discrepancies.
• Reverse transactions when necessary.
• Daily balancing of cash receipts GL payments vs. AR accounting entries.
• Identify GL accounts for unknown incoming values.
• Investigate misapplied and unidentified cash.
• Maintain records for auditing purposes.
• Manage Financing programs such as BPLG Eurofactor and Seabury.

Education & Qualification:

University diploma/degree.

Knowledge & Skill:

• Strong knowledge of cash application processes.
• Experience in crossborder sales administration.
• Fluent in German and English; proficiency in any other EU language is an asset.
• Strong systems and process experience.
• Ability to multitask in a fastpaced business environment and adhere to deadlines.
• Strong attention to detail.
• Excellent written and oral communication skills.
• Good interpersonal skills and the ability to quickly integrate within a team.
• Ability to take ownership and resolve issues.
• Ability to manage stress.
• Time management and organizational skills.

Experience:

• Minimum of 2 years of relevant experience in a B2B multinational environment.
• Flexibility to travel across Europe.
• Globalgrade ERP experience (SAP and similar).
• Thorough working knowledge of the Microsoft Office package.

Remote Work :

No