Data entry / Customer Service Agent -Full Time Remote (English or Bilingual)

Qualifications

High school or equivalent (Required)

Work authorization (Required)

Call Center: 1 year (Preferred)

customer service: 1 year (Preferred)

Spanish (Preferred)

Benefits

Pulled from the full job description

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Flexible schedule

Full Job Description

American Logistics Values

Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork.

About the Job

As a Customer Service Associate, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact. Some of the duties include, but are not limited to:

Receive inbound calls and make outbound service calls, assess the customer s transportation needs, and assist appropriately

Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)

Deliver a simple customer experience with every interaction

Trouble-shoot and problem solve situations that may be outside standard procedures

Become a knowledge expert

Shifts: We are currently hiring for all shifts. Full-time and Part-time available. Preference will be given to those who are available for early mornings, evenings and weekends.

Requirements

American Logistics is proud to employ a diverse workforce. The experience and skills needed are:

Ability to demonstrate strong communication and interpersonal skills

Basic software and web knowledge, and the ability to pick up new technology quickly

Work well with others, and be willing to help team members

Ability to problem solve

High attention to detail

Reliability - As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule

What s in it for You

Work-life balance We offer set schedules that are flexible

Potential for advancement within the organization

Benefit Package that includes:

Medical insurance

Dental insurance

Vision insurance

Company paid life insurance

Company paid disability insurance

Paid Holidays

Paid Time Off

401k Retirement Savings Plan (with Employer Match after 1 year of employment)

$15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage)

American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees feedback and ideas, and view them as critical to our success.

Additional Compensation:

Bonuses

Benefits:

Health insurance

Dental insurance

Vision insurance

Retirement plan

Signing bonus

Paid time off

Work from home

Flexible schedule

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Paid time off

Paid training

Vision insurance

Work from home

Schedule:

Day shift

Holidays

Monday to Friday

Night shift

Weekend availability

Application Question(s):

Do you have reliable internet with speeds of at least 30 Mbps download, 10Mbps upload, and no more than 40-75ms latency/ping?

Do you have a computer with Windows 10 or MAC OS Sierra 10.12 or better?

Do you have a headset and web cam?

Do you have a quiet place to work in your home?

Does your computer have an Intel i5 processor or equivalent?

Does your computer have at least 8GB of RAM?

Education:

High school or equivalent (Required)

Experience:

Call Center: 1 year (Preferred)

customer service: 1 year (Preferred)

Language:

Spanish (Preferred)

Work Location: Remote