Data Analyst for Genesys Telephony System Telecommute
Posted on :
13-04-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
13-04-2024
Job Description
Req ID : 2717616
Title: Data Analyst for Genesys Telephony System
Work location: Telecommute
Work hours: 9am to 5pm (ET) with occasional after hours work during go live support for implementation.
Position background:
- Support and develop the migration of the existing Genesys i3 Dialer to the Genesys CX Cloud Platform.
- The contractors will possess specific skillsets to ensure a successful migration and provide ongoing support.
Top 510 responsibilities:
- Genesys Cloud design and Administrator Knowledge of Genesys Architect IVR.
- Experience with Dialer and Integrations Text to Speech and ASR. Most have broad Genesys Cloud knowledge.
Ideal candidate background: Knowledge of Pureconnect to Genesys Cloud CX support with broad knowledge of Genesys applications and best practices.
Skills/attributes preferred: Certifications and experience directly with implementation of Genesys migrations to the Cloud.
Does this position require a professional license or certification: Would desire a Genesys certified person so that they can directly open support tickets.
Required Skills : Data Analysis
Additional Skills : Data AnalystThis is a high PRIORITY requisition. This is a PROACTIVE requisition
Employment Type
Full Time
Key Skills
- Data Analytics
- Microsoft Access
- SQL
- Power BI
- R
- Data Visualization
- Tableau
- Data Management
- Data Mining
- SAS
- Data Analysis Skills
- Analytics
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