Employer Active
Do you follow all the latest developments in technology and gadgets Do you have excellent communication skills in Czech This is your chance to work as a Customer Specialist for one of the Big Five IT companies among others!
Responsibilities:
Communicate with customers via phone chat & email
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction representing a major brand
Provide troubleshooting for mobile devices (mobile phones tablets & more)
Assist customers to manage/secure their account & passwords
Setup repairs for hardwarerelated issues
Escalate unresolved cases by contacting 2nd level support Interaction Experts
What you will bring:
Fluency in Czech (minimum C1) and Advanced English knowledge
Familiarity with iOS and/or MacOS or comparable technology is a plus
Great communication skills
Prior customer support experience would be an advantage
Strong troubleshooting skills
Conditions on offer:
Relocation package if required (Complete support to help you ease your relocation to Greece we cover your flight tickets expenses pick up at the airport 4 weeks hotel accommodation and support with the house searching process)
Competitive monthly salary 2 extra salaries per year
Performance bonus
Meal allowance
Health care benefits and numerous other discounts
Accommodation bonus
Transport bonus (if required) as some of the positions can be WFH.
Full training by certified instructors
Professional growth & development opportunities
Thinking about relocating and wondering about cost of living in Greece
Greece has enviable history and culture climate and cuisine and yet the cost of living is considered to be quite low according to Greek authorities and the EURES network. No wonder Greece is a popular destination for tourists and expats alike.
Remote Work :
No
Full Time