Customer Support Spe....
Customer Support Specialist
Posted on :
10-11-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-11-2022
Job Description
Req ID : 1666421
- Responding to customer queries in a timely and accurate way, via phone, email or chat
- Identifying customer needs and helping customers use specific features
- Analyzing and reporting product malfunctions
- Manage and track gear booking
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Manage Return and Repair Tickets
- Demo gear maintenance
- 1st line support
- Manage and track support tickets (support email)
- Electrical repair, maintenance and modifications
Requirements
- Ensure all processes used by service desk are thoroughly documented, consistently audited, and regularly upgraded
- Sales background will help
- Conduct and share results of service and operation performance reviews
- Well spoken
- Computer and telephone skills
- Technically minded
- Drivers license
- Backgroundin sales will be advantageous
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with mining technology industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Qualification Information Technology or relevant diploma advantageous
BSc in Information Technology or relevant diploma Ensure all processes used by service desk are thoroughly documented, consistently audited, and regularly upgraded Conduct and share results of service and operation performance reviews Well spoken Computer and telephone skills Technically minded Drivers license Background in sales will be advantageous Experience as a Customer Support Specialist or similar CS role Familiarity with mining technology industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases
Employment Type
Full Time
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