Customer Support Specialist

Douglas Electric a renowned name in the Appliances Electrical and Electronics Manufacturing industry is currently seeking an Operations Assistant to join our dedicated team. As an integral part of our operations team youll be involved in a variety of tasks that help us maintain our industryleading position. Your role will be pivotal in ensuring smooth daily operations assisting with administrative tasks and contributing to our mission of delivering topnotch electric solutions. If youre organized detailoriented and enjoy working in a fastpaced environment we encourage you to apply. Join us and contribute to shaping the future of the electrical industry.

Tasks

• Respond to customer inquiries via phone email and chat in a professional and timely manner
• Provide technical support and troubleshooting assistance for electrical appliances and electronics
• Process customer orders returns and exchanges accurately and efficiently
• Maintain detailed records of customer interactions and transactions
• Collaborate with other departments to ensure customer satisfaction and resolve issues

Requirements

• Excellent communication skills
• Strong problemsolving abilities
• Knowledge of electrical products and appliances
• Previous experience in customer support or related field
• Ability to work well in a team environment

Join our team at Douglas Electric a leader in the Appliances Electrical and Electronics Manufacturing industry. Apply now to be an Operations Assistant and contribute to our success.