Customer Support Representative Travel Tech Startup Remote

Join a Disruptive Startup

RoverPass a startup in the RV park and campground industry is revolutionizing the way campgrounds and RV parks drive business. With a property management system and marketing services they help campgrounds and RV parks attract more customers. As a small and hungry team theyre looking for handson individuals to join them.

Drive Customer Success as Customer Support Representative

RoverPass is seeking a talented and experienced individual to join their team as a Customer Support Representative and play a crucial role in driving customer success. In this role youll be responsible for monitoring the support queue and ensuring that the customer support team is answering customer questions in a timely manner. Youll work on side projects that range from internal process creation to proactive outreach to accounts to assisting in rolling out new features and ensuring that their accounts are up to speed.

In collaboration with the product team youll also work to improve both the product and the customer service knowledge base so that customers can help themselves solve their problems. Youll become a master of the RoverPass platform and act as a first touch account manager for all of their accounts.

Skills & Qualifications

• Proactive and ambitious with an entrepreneurial spirit

• Comfortable with inbound and outbound phone correspondence

• Tech savvy

• Excellent time management

• Strong problemsolving skills

• Ability to multitask

• Coachable and open to feedback

• Excellent written and verbal communication skills in English

The Ideal Candidate

The ideal candidate for this role is someone with a passion for customer success and an entrepreneurial spirit. They are proactive and have a handson approach with a background in customer service and a strong ability to multitask. They possess excellent time management skills strong problemsolving skills and the ability to work both independently and as part of a team. They are also coachable open to feedback and have excellent written and verbal communication skills in English.

Potential for Growth

This role has the potential for growth within the company with opportunities for advancement based on performance and company needs.

WorkLife Balance & Benefits

At RoverPass they believe in a strong worklife balance and offer flexible working hours and 100% remote work opportunities. They also offer a comprehensive benefits package including:

• Competitive salary

• Paid time off/vacations

• Local holidays

• Paid maternity/paternity leave

Join the RoverPass Team

If youre looking for an exciting and challenging opportunity in the tech travel industry join the RoverPass team today as their Customer Success Master and drive success in their customer service department!