Customer Support Representative

Are you ready to be part of a hypergrowth startup and revolutionize the ecommerce industry

About Us:

At PickyStory were enabling online merchants to increase their revenue in store by helping shoppers to discover and purchase more products. PickyStory is the first complete ecommerce upsell platform. It enables brands to upsell and crosssell at every stage of the buyers journey.

PickyStory helps ecommerce brands increase their revenue from every store visit by creating rich sales experiences. With the most advanced solution for product deals discounts engine and storefront API PickyStory enables brands to dramatically increase their average order value (AOV) and return on investment (ROI).

Position Overview:

Were currently seeking a Customer Support Specialist to join our team in the EU. In this role youll play a crucial part in ensuring our customers receive topnotch technical support and assistance. Your responsibilities will include resolving inquiries providing product guidance and delivering exceptional service via live chat and email.

Requirements:

• 1 years of experience in a support specialist role preferably in a SaaS environment.
• Strong communication skills in English both verbal and written.
• Ability to work flexible shifts including mornings evenings and nights.
• Familiarity with ecommerce platforms and basic HTML/CSS knowledge is a plus.

What We Offer:

• Opportunity to work in a dynamic and innovative startup environment.
• Competitive salary and benefits package.
• Ongoing training and professional development opportunities.
• Collaborative and supportive team culture.

If youre a customerfocused professional with a passion for technology and ecommerce we want to hear from you! Join us in revolutionizing the way brands engage with their customers and drive revenue growth. Apply now to embark on an exciting journey with PickyStory!