Customer Support Representative

** LOOKING FOR FILIPINOS OR PHILIPPINES BASED CANDIDATES **

Position : Customer Support Representative

Working Hours : MF 9am5pm EST

Salary Range :USD/month

Holiday : TBD

Duties and Responsibilities:

• Provide exceptional customer service through various communication channels.

• Respond promptly to customer inquiries and resolve complaints professionally.

• Handle and resolve customer issues promptly and effectively.

• Assist customers with product selection or problems they may encounter.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with teams to escalate and resolve complex customer issues.

• Ensure customer privacy and data protection.

• Maintain a high level of product knowledge.

• Strive to meet or exceed customer satisfaction goals.

Qualifications:

• Excellent communication skills.

• Proven customer support experience for at least 2 years.

• Ability to handle stressful situations and difficult customers.

• Strong problemsolving skills.

• Ability to multitask and prioritize effectively.

• Attention to detail and accuracy in data entry.

• Knowledge of CRM systems and practices.

Desired Experience:

• Previous experience in the technology industry.

• Familiarity with cloudbased software and services.

• Experience working in a remote customer support role.

Additional Skills:

• Ability to do data entry and administrative tasks.