Customer Support Rep....
Customer Support Representative Associate Customer Experience
Posted on :
28-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2577613
Role: Customer Support Representative / Associate Customer Experience
Company: Indias Leading Food Delivery Company
Location: Gurgaon Haryana.
Experience: 0 3 Years
Education: Bachelors Degree (Graduation from a regular course)
Salary: 3.8 5 LPA (tentative; actual salary will be decided in the interview)
What You Need to Bring to the Table:
Responsibilities
Characteristics:
- Peoplefirst mindset (patient empathetic warm respectful)
- Problemsolving mindset
- Flexible
- Detailoriented (active listener)
Eligibility:
Experience:
- Experienced (max 3 years) with a background in Customer Service
- Freshers from a Hospitality/Service Industry background or Tier 12 colleges of a good university
Communication:
- Proficient in English & Hindi
- Good typing skills of a minimum of 60 words per minute with 95% accuracy
- Personality: (Evident in spoken & written interaction)
Spoken:
Pleasant demeanor (warm respectful tone modulated speed easy to understand)
Written:
Uses polite words is not overtly casual gives relevant responses
Responsibilities:
- Resolving problems/concerns raised by customers on our App via chat/phone/email
- Establishing a relationship of trust with the customer by ensuring qualitative service (empathy and efficiency excellent communication)
- Learning the products and services offered thoroughly to provide timely and efficient resolutions to issues raised
- Troubleshooting problems and seeing them through to resolution
- Escalating unresolved issues to the appropriate internal teams
Work Schedule:
- Day shifts but should be comfortable with rotational shifts too!
- In night shifts a cab is provided oneway from 8 pm to 8 am.
Notice Period: Only immediate joiners can apply for this job.
Mode of Interview: Telephonic and Facetoface
customer experience,customer service,communication
Employment Type
Full Time
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