Customer Support Officer - Farsi - Limassol

Position: FarsiCustomer Support Officer

Location: Limassol Cyprus

Employment type: Fulltime

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Effectively manage the company chats emails and calls
• Identify and assess customers needs to achieve satisfaction
• Receive and handle inquiries from new leads and clients through phone calls chat emails and portal
• Offer support to the lead/client within the specified time frame
• Update CRM and keep records of all communications and action taken
• Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
• Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
• Follow standard processes and procedures

REQUIREMENTS:

• Native Farsi language both oral and written. Fluent in English. Additional languages such as any Middle Eastern language are an advantage
• Based in Cyprus able to commute to the office in Limassol
• Experience/background in Forex and the Financial Market is a plus
• Proficiency in the use of Microsoft Office Word Excel Outlook
• Strong phone contact handling skills and active listening skills
• Ability to work under pressure and meet deadlines
• Excellent communication and presentation skills
• Able to work independently and as a part of a team
• Ability to work rotating shifts (morning/afternoon/night)
• Must be eligible to work in Cyprus

BENEFITS:

• Excellent remuneration package based on experience skills and performance
• Fulltime job 5 times a week covering 24/7 line operating hours on weekly rotating schedule with colleagues
• Shifts: 08:00 16:00 16:00 00:00 00:00 08:00
• 15% shift allowance in the afternoons and 30% allowance for night shifts
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Hybrid workmodel
• Private medical insurance
• Provident Fund
• Inhouse Gym
• Guidance and tools to reach your full potential