Customer Support multiple European languages needed

Do you speak one of the following languages

DANISH DUTCH FINNISH GERMAN NORWEGIAN POLISH or SWEDISH

Join our team as a Customer Service Agent specializing in voice support. Located in the vibrant city of Riga Latvia this role involves handling customer queries through phone calls chats and emails As part of a rapidly growing team you will contribute to the success of our operations by providing topnotch customer service.

Tasks

As a Customer Service Agent your responsibilities will include:

• Handling phone calls with customer queries and providing timely resolutions.
• Recording case resolutions in the contact center tool based on client communication via phone email and chat.
• Meeting performance goals for case resolution timeframes and urgency escalation.
• Working independently and collaboratively within a team.
• Communicating effectively with internal and external contacts.
• Ensuring exemplary customer satisfaction and meeting quality standards on all handled contacts.
• Completing staffed time hours on all rostered days.
• Efficiently handling contacts based on response time and issue resolution goals.
• Undertaking additional tasks to support clients and enhance team performance.
• Participating in training sessions as required.

Requirements

To excel in this role you should have:

• An EU Passport
• Nearnative or native proficiency in a relevant market language (interpreted as CEFR level C1) and manageable English skills (B1 or better).
• Previous experience in an outsourced customer service environment is advantageous.
• Strong communication skills in both written and spoken English.
• Ability to work independently and within a team.
• Commitment to meeting performance goals and quality standards.

Benefits

• Salary HIGHER THAN USUAL to be discussed with company according to experience.
• Flights and accomodation for a few weeks covered
• Medical/Health Insurance with enrollment available for immediate family (Spouse Kids).
• Taxfriendly components will be introduced later along with Flexi options

Embark on a dynamic career in a pleasant and modern environment. Join our team for a diverse job with opportunities for personal and professional development. Be part of a rapidly growing company that values its employees. Apply now!