Customer Support

Innovate Your Career: Learning Revolution Awaits!

Ignite your career in the dynamic world of computer and software with a global position that takes you beyond borders without leaving the comfort of your home. As a Customer Support Specialist youll unlock unparalleled opportunities for professional growth and development connecting with diverse cultures and perspectives from around the globe. Imagine immersing yourself in a role where every interaction propels you forward where your expertise contributes to shaping the future of learning for everyone everywhere. From manning the chatbot to maintaining high customer satisfaction scores youll play a pivotal role in providing exceptional support and service ensuring seamless experiences for our valued clients. Join us in revolutionizing the way the world learns and embark on an extraordinary journey of innovation and impact.

• Employment Type: FullTime
  
• Shift: Regular Schedule (Mon Fri; 7AM 4PM)
  
• Work Setup: Permanent WFH
  

Help Desk & Customer Support

• Man the chatbot during AEST business hours and respond to live chat requests.
  
• Manage the HowToo help desk responding to all inquiries received via Zendesk email and ensuring bugs are fixed and clients are updated on new features and fixes.
  
• Update CRM with all relevant pre and postsales information maintaining data integrity.
  
• Maintain and update HowToo Help Desk content.
  
• Maintain a high NPS and CSAT score through continuous analysis of customer engagement metrics.
  
• Close the customer feedback loop by continuously analyzing customer touchpoints and engagement during the onboarding journey.
  

Quality Information Security Environmental & Work Health Safety:

• Personally commit to information management system policy and procedures.
  
• Contribute to Management Review processes.
  
• Report incidents and illness/injury.
  
• Request corrective actions to prevent recurrences of incidents and illness/injury.
  

• Relevant customer service or support experience.
  
• Strong technical and customer service skills.
  
• Preferably experienced with analytics tools such as MixPanel.
  
• Understanding of key customer journey funnel activities.
  
• Understanding of onboarding journeys in software.
  
• Experience with SaaS products and customer service.
  
• Exceptional written and verbal communication skills.
  
• Proven ability to solve problems and take initiative in finding solutions.
  
• Proven ability to quickly learn how to use and navigate new software.
  
• Exceptional attention to detail.
  

• Day 1 HMO Coverage
  
• Dayshift Schedule
  
• Work from Home Arrangement
  
• Prime Office Locations (With Free Unlimited Access to the Gym: Ortigas and Makati)
  
• Great Work Culture
  
• Direct Exposure to International Clients and CuttingEdge Technologies
  
• Standard Government and Emapta Benefits
  
• Career Growth Opportunities
  
• Diverse and Supportive Work Environment
  
• Fun Employee Engagement Activities
  

Our client HowTooLearn Pty Limited is a pioneering force in the realm of computer and software dedicated to revolutionizing online training for individuals and businesses worldwide. With a mission to address the evolving skills landscape HowTooLearn has developed an innovative platform that facilitates easy accessible and effective learning experiences. Their commitment to empowering individuals and organizations spans over two decades driven by a passion for education and growth. Through their platform HowTooLearn aims to unlock the limitless potential of learning fostering success and advancement in an everchanging world.

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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