customer support

Overview:

Key Responsibilities:

• Responding to customer inquiries via phone email and live chat
• Resolving customer problems and complaints in a timely manner
• Providing product information and handling sales inquiries
• Escalating complex issues to the appropriate department
• Assisting with customer account management
• Documenting customer interactions and transactions
• Following up with customers to ensure their issues are resolved
• Identifying and assessing customers needs to achieve satisfaction
• Collaborating with other departments to ensure a seamless customer experience
• Processing customer orders modifications and cancellations

Required Qualifications:

• High school diploma or equivalent
• Proven experience in a customer support role
• Excellent communication and interpersonal skills
• Strong problemsolving abilities
• Ability to remain calm and patient in stressful situations
• Proficiency in CRM systems and Microsoft Office
• Ability to multitask and prioritize responsibilities
• Empathetic and understanding attitude towards customers
• Attention to detail and accuracy in data entry
• Ability to work in a fastpaced environment
• Knowledge of customer service principles and practices
• Capability to adapt and learn new technologies
• Good organizational and time management skills
• Willingness to work flexible hours and shifts
• Ability to work effectively in a team setting

communication,empathy,customer support