Customer Support

Job Description

• Responsible for all administrative aspects of order processing delivery and invoicing and POD collection.
• Provide support to Sales & Service team as assigned by the Order Fulfillment Manager to ensure customer orders are fulfilled through the process from order to invoicing.
• Manage and follow up with respective stakeholders for consignment delivery and return orders.
• Work closely with Sales & Service team and Logistics providers to ensure best means for ontime delivery.
• Perform order / stock reconciliation between customer vendor & SAP records.
• Support and update Sales & Service team on all order related information deliveries service scheduling.
• Ensuring all processes are in compliance with standard operating procedures.
• Maintain good record of all related transactions for internal / external audit purposes.
• Maintain complete and correct data in SAP.
• Prepare and maintain all relevant documents for order fulfillment.
• Ensure all required statutory documents required for a MSP are present and active.
• Responsible for physical infrastructure Capex maintenance & over all cleanliness and Hygiene at the MSP.
• Any other duties and responsibilities as assigned by Management.

Role : Customer Support

Preferred education Work experience and skill set

• Education: Bachelors Degree in pharmacy (preferred) else Graduation (Others) Post Graduation in Supply Chain/Operations will be added advantage.
• Experience: Minimum 45 Years in Supply Chain Operations (Pharma background preferred).
• Skill and knowledge requirement:

Should have In depth knowledge of warehouse operations Order management and Customer service & Supply Chain functions.

Industry knowledge of Manufacturing FMCG or Pharma

Hands on experience in SAP. Knowledge of 03^rd party WMS and shipment tracking software will be an added advantage.

Demonstrated decision making and Problemsolving skills

Comprehensive skills in MS Excel/ reporting tools PowerPoint