Customer Support Expert in Manufacturing Sector German Speaker

Are you already experienced in interacting with Customers Do you like to help a variety of people while contributing to a project in industrial technology in an international company Are you interested in living in a vibrant city which different cultures excellent food and beautiful beaches Then dont hesitate to check out our clients new job opportunity.

Tasks

Your responsibilities and impact working as a Customer Service Expert will be:Support of new/existing customers

• Close cooperation with the sales application engineers as well as the engineering department
• Quotation processing: checking and recording queries coordinating customerspecific tooling solutions with the specialist departments and field service commercial quotation preparation preparing and submitting quotations to the customer following up on open quotations in collaboration
• Order processing: checking and recording of sales documents with the help of the shared service team coordination of customerspecific tooling solutions with the specialist departments and field service dispatch of order confirmations invoices and if necessary drawings management of open orders
• Complaint management CRM
• Support of sales promotion activities (promotion campaign end of quarter)
• Digital document management and filing according to standardized predefined criteria
• Responsibility for customer satisfaction in general (SLI)

Requirements

Skills qualifications and interests you need to succeed in this role:Very good ability to express yourself in German

• At least 3 years of professional experience in customer service
• Completed commercial or technical education
• Enjoy dealing with people and have a feeling for their needs
• Structured work style as well as ambition and optimism
• Strong cooperation and communication skills negotiation skills
• High degree of resilience and sense of responsibility
• Enjoy continuous training (SAP IT product knowledge)
• Experience with SAP is a plus
• Good MS Office skills and ideally experience with CRM systems
• Knowledge of SAP CRM PLM and lead generation in the B2B area would be an advantage

Benefits

Whats in it for you

• 26k 31k yearly gross base salary
• Lunch Ticket COBEE
• ADESLAS Additional health insurance
• Office located in Sant Cugat del Valles (25 Minutes by train from Plaza Catalunya)
• Hybrid work model

What should you expect from living in Barcelona

• The unique experience of an international and diverse culture
• A beautiful beach city surrounded by both coastal towns and mountains
• Delightful gastronomic experiences of Spanish Catalan and World cuisines
• Quite a dynamic and active urban life where it is difficult to get bored
• Sunny days Mediterranean weather and a relaxed lifestyle
• An attractive startup and innovation hub with exciting opportunities