Customer Support Executive

Overview:

Key Responsibilities:

• Responding to customer queries via phone email and live chat
• Providing information about products and services
• Resolving product or service problems by clarifying the customers complaint
• Keeping records of customer interactions and transactions
• Handling customer complaints providing appropriate solutions and alternatives within the time limits
• Following up to ensure resolution
• Identifying and assessing customers needs to achieve satisfaction
• Providing accurate valid and complete information by using the right methods/tools
• Ensuring customer satisfaction and providing professional customer support
• Managing and updating customer information and feedback in the system
• Contributing to team efforts to meet and exceed customer support goals
• Conducting customer satisfaction surveys and analyzing feedback
• Maintaining a positive empathetic and professional attitude toward customers at all times
• Resolving product or service problems by clarifying the customers complaint
• Keeping records of customer interactions transactions comments and complaints

Required Qualifications:

• Bachelors degree in business administration or relevant field
• Proven work experience as a Customer Support Executive or a similar customer service role
• Proficiency in CRM systems and Microsoft Office Suite
• Excellent communication and problemsolving skills
• Ability to multitask prioritize and manage time effectively
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Patience and empathy in dealing with customers
• Good understanding of managing customer relationships and database systems
• Strong data entry and typing skills
• Ability to work in a fastpaced and dynamic environment
• Technical knowledge to provide basic troubleshooting steps for customer inquiries
• Ability to work effectively in a team environment
• Willingness to work flexible hours
• Excellent time management and organizational skills

teamwork,active listening,technical knowledge,microsoft office suite,organizational skills,troubleshooting,data entry,patience,typing skills,communication,customer support,crm systems,empathy,customer service,time management,problem-solving