Customer Support Executive

Overview:

Key Responsibilities:

• Manage incoming customer inquiries via phone email and chat
• Resolve customer issues in a timely and professional manner
• Provide accurate product information and technical support
• Assist customers in navigating the companys products or services
• Document customer interactions and transactions
• Escalate complex issues to the appropriate department
• Follow up with customers to ensure their issues are resolved
• Contribute to the development of knowledge base articles and support materials
• Participate in training and ongoing professional development
• Collaborate with the sales and marketing teams to optimize customer experience
• Identify opportunities for process and service improvements
• Meet individual and team performance targets
• Maintain a positive empathetic and professional attitude towards customers

Required Qualifications:

• Bachelors degree in business administration marketing or a related field
• Proven work experience in customer support client services or a similar role
• Proficiency in CRM software and helpdesk systems
• Excellent verbal and written communication skills
• Strong problemsolving and decisionmaking abilities
• Ability to multitask and prioritize in a fastpaced environment
• Empathy and the ability to understand customer needs
• Adaptability to changing processes and technology
• Demonstrated understanding of customer service principles and practices
• Team player with strong interpersonal and teamwork skills
• Ability to remain calm and courteous under pressure
• Willingness to work flexible hours and shifts
• Knowledge of industryrelated best practices and trends
• Ability to handle confidential and sensitive information professionally
• Experience in a B2B or SaaS environment is a plus

decision-making,problem-solving,teamwork,team player,prioritization,patience,helpdesk systems,communication,adaptability,verbal communication,customer service,customer support,written communication,crm software,saas environment,b2b environment,empathy,multitasking,client services,interpersonal skills,knowledge of industry best practices