customer support exe....
customer support executive
Posted on :
17-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2542160
About the Company:
of financial consulting services in Personal Industrial Business and Institutional segments. Today with a team of dynamic and experienced professionals at its helm EAZY Business Solutions has become one of
the fastest growing ERP Product Project Development and IT consulting companies. It has a veritable PanIndia presence allowing great reach and accessibility to companies across the nation.
overall.
Job Title: Customer Support Executive
Location: HyderabadGurgaonChennaiMumbai
Key Responsibilities:
Client Relationship Management: Build and maintain strong longlasting relationships with clients. Understand their business objectives & day to day challenges to provide solutions & support.
Onboarding and Training: Guide clients through the onboarding process ensuring a smooth transition onto our platform. Provide comprehensive training to ensure clients are proficient in utilizing our solution effectively.
Account Expansion: Identify opportunities for account expansion & upselling additional products or services to meet client needs.
Issue Resolution: Address any client concerns or issues (Including field calls) in a timely & effective manner. Work closely with internal teams such as customer support & development team to resolve issues & provide head up on new development or feature release communication to clients on time.
Renewal Management: Proactively engage with clients to secure renewals on time. Monitor client usage & satisfaction levels to identify atrisk accounts.
Reporting & Analysis: Track & analyse key account metrics such as usage patterns & customer satisfaction scores. Provide regular reports & insights to Client side internal stakeholders to improve overall customer success.
Qualifications:
1. Bachelors degree in any discipline.
2. Minimum 1 year of proven experience in account management or customer success roles preferably within the SaaS industry.
3. Excellent communication & interpersonal skills with the ability to effectively engage with clients & internal Stakeholders. Proficiency in Hindi/English & any one of the regional languages amongst Tamil/Telugu/Malayalam is mandatory.
4. Strong email drafting & management skills.
5. Proficiency in Microsoft Office Suite particularly Excel & Word.
6. Ability to work under pressure in a fastpaced dynamic environment.
customer support,email,customer service
Employment Type
Full Time
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