Customer Support Engineer - Azure

• E
  
• SLO
  
• 90%
  
• 
  
• 
  
• 
  
• 
  
• 
  
• /
  

• Technical support response diagnosis resolution and tracking via phone email and chat
  
• Maintain response and resolution speed defined by SLO
  
• Maintain high customer satisfaction and follow quality standards in 90% of cases
  
• Use existing troubleshooting tools and techniques to identify the root cause of inquiries and provide root cause assessments for customers
  
• Perform internal classification queries to document problem classes and preventive measures for further retrospective analysis
  
• Reporting problems to the product engineering team creating documentation creating procedures creating desired behavior and reproduction steps for complex product bugs proposing solutions at the code level and supporting engineers to guide bugs to resolution. Perform community management tasks necessary for business
  
• Take cases involving customerspecific architectural design requirements and provide solutions specific to a specific product (or subset of product functionality)
  
• Adhere to project timelines and create release deliverables
  
• Participate in debugging design/code issues and identify root causes
  

Requirements

• IT/ / IT 4
  
• 
  
• Azure IaaS Azure
  
• Azure Compute Kubernetes Engine Azure
  
• JavaScript HTML5 CSS
  
• Web
  
• Java Python RESTFULL Web API 2
  
• Unix/Linux
  
• 
  
• /
  
• 
  
• 
  

• Azure IaaS Azure
  
• AWS GCP IBM Rackspace
  
• Azure Cloud
  
• N1N2
  

• Those with a degree in IT/computer science/related field and 4 or more years of support engineer experience (infrastructure experience) in the IT industry
  
• Enterprise level product support experience
  
• Knowledge of Azure IaaS services and Azure products or related cloud platform infrastructure services
  
• Experience in troubleshooting and supporting Azure infrastructure services including Azure Compute Kubernetes Engine other infrastructure components and other environment builds
  
• Objectoriented JavaScript and related frameworks Typescript HTML5 CSS frameworks
  
• Basic experience with standard web servers and related frameworks
  
• 2 years of basic experience in supporting RESTFULL Web APIs using Java and Python core frameworks
  
• Experience with Unix/Linux platforms command line and shell scripting
  
• Good understanding and coding experience of algorithms and data structures
  
• Understand system design/scaling
  
• Application testing experience
  
• Understanding network protocols and troubleshooting
  

• Familiar with Azure IaaS services and Azure products
  
• Handson experience with other cloud services such as AWS GCP IBM soft layer Rackspace private cloud etc
  
• Azure Cloud certification is a plus
  
• Native or N1 N2 Japanese Business English with excellent written and verbal communication skills
  

• E
  
• SLO
  
• 90%
  
• 
  
• 
  
• 
  
• 
  
• 
  
• /
  

• Technical support response, diagnosis, resolution, and tracking via phone, email, and chat
  
• Maintain response and resolution speed defined by SLO
  
• Maintain high customer satisfaction and follow quality standards in 90% of cases
  
• Use existing troubleshooting tools and techniques to identify the root cause of inquiries and provide root cause assessments for customers
  
• Perform internal classification queries to document problem classes and preventive measures for further retrospective analysis
  
• Reporting problems to the product engineering team, creating documentation, creating procedures, creating desired behavior and reproduction steps for complex product bugs, proposing solutions at the code level, and supporting engineers to guide bugs to resolution. Perform community management tasks necessary for business
  
• Take cases involving customer-specific architectural design requirements and provide solutions specific to a specific product (or subset of product functionality)
  
• Adhere to project timelines and create release deliverables
  
• Participate in debugging design/code issues and identify root causes
  

Requirements

• IT/ / IT 4
  
• 
  
• Azure IaaS Azure
  
• Azure Compute Kubernetes Engine Azure
  
• JavaScript HTML5 CSS
  
• Web
  
• Java Python RESTFULL Web API 2
  
• Unix/Linux
  
• 
  
• /
  
• 
  
• 
  

• Azure IaaS Azure
  
• AWS GCP IBM Rackspace
  
• Azure Cloud
  
• N1,N2
  

• Those with a degree in IT/computer science/related field and 4 or more years of support engineer experience (infrastructure experience) in the IT industry
  
• Enterprise level product support experience
  
• Knowledge of Azure IaaS services and Azure products or related cloud platform infrastructure services
  
• Experience in troubleshooting and supporting Azure infrastructure services, including Azure Compute, Kubernetes Engine, other infrastructure components, and other environment builds
  
• Object-oriented JavaScript and related frameworks, Typescript, HTML5, CSS frameworks
  
• Basic experience with standard web servers and related frameworks
  
• 2+ years of basic experience in supporting RESTFULL Web APIs using Java and Python core frameworks
  
• Experience with Unix/Linux platforms, command line, and shell scripting
  
• Good understanding and coding experience of algorithms and data structures
  
• Understand system design/scaling
  
• Application testing experience
  
• Understanding network protocols and troubleshooting
  

• Familiar with Azure IaaS services and Azure products
  
• Hands-on experience with other cloud services such as AWS, GCP, IBM soft layer, Rackspace, private cloud, etc
  
• Azure Cloud certification is a plus
  
• Native or N1, N2 Japanese, Business English with excellent written and verbal communication skills