Customer Support Clerk Remote

SolidCam is a leading company in the manufacturing industry specializing in computeraided manufacturing (CAM) software solutions. We are currently seeking a Customer Support Clerk to join our team. In this role you will play a vital part in providing exceptional customer service and assistance to our clients.

As a Customer Support Clerk at SolidCam you will have the opportunity to work closely with our customers ensuring their needs are met and their issues are resolved efficiently. This role requires a strong attention to detail excellent communication skills and a customercentric mindset.

Tasks

Provide prompt and professional support to customers via phone email and chat

Assist customers with troubleshooting CAM software issues and provide timely solutions

Document customer interactions and maintain accurate records in our CRM system

Collaborate with technical teams to escalate and resolve complex customer inquiries

Conduct software demos and provide training to customers on new features and functionalities

Identify and analyze trends in customer requests and offer suggestions for improvement

Provide feedback to internal teams on product functionality user experience and potential enhancements

Requirements

High school diploma or equivalent; technical certification or degree preferred

2 years of experience in customer support or a related field

Proficiency in using CRM software and other support tools

Excellent written and verbal communication skills

Strong problemsolving and troubleshooting abilities

Ability to work independently and in a teamoriented environment

Strong organizational and time management skills

Benefits

Health Care Plan (Medical Dental & Vision)

Retirement Plan (401k IRA)

Life Insurance (Basic Voluntary & AD&D)

Paid Time Off (Vacation Sick & Public Holidays)

Family Leave (Maternity Paternity)

Short Term & Long Term Disability