Customer Support Associate - Voice

• Excellent fluency in English
  
• 1 to 3 years of experience in BPO or Customer Support voice process
  
• Strong communication and interpersonal skills
  

1. Respond to Customer Queries: Address customer inquiries promptly and accurately through phone email or chat.

2. Identify Customer Needs:Understand customer needs and assist them in utilizing specific product features effectively.

3. Product Malfunction Analysis:Analyze and report product malfunctions by testing different scenarios or impersonating users.

4. Database Updates:Update internal databases with information regarding technical issues and valuable customer discussions.

5. Communication of New Features:Inform customers about new features and functionalities.

6. Issue Resolution FollowUp: Follow up with customers to ensure timely resolution of their technical issues.

7. Customer Feedback:Gather customer feedback and communicate insights to Product Sales and Marketing teams.

8.Training Assistance:Assist in the training of junior Customer Support Representatives.

Requirements

• Experience: 1 to 5 years in Bpo / Customer Support voice process
  
• Candidate Should have excellent fluency in English