This is a remote position.
We are a headhunter agency matching top talent in The Philippines with fastgrowing US and global companies. We are hiring an ambitious and talented Customer Support Associate to join a Nimble company. Our client is a property management business in California United States with properties across California Texas and Washington.
Working hours: Monday to Friday 8am to 4pm PST
Holidays: Paid US holidays
Salary range: $1000 $1200 per month
Responsibilities
- Respond to customer inquiries and provide accurate information about our products and services.
- Assist customers through email live chat and phone to resolve issues and answer questions.
- Maintain a high level of professionalism and empathy when interacting with customers.
- Ensure timely and accurate resolution of customer concerns striving for firstcontact resolution whenever possible.
- Collaborate with other team members and departments to escalate and resolve complex issues.
- Keep accurate records of customer interactions transactions and complaints.
- Provide product and service information to customers and promote upsell opportunities when applicable.
- Stay uptodate with product knowledge to effectively and efficiently address customer inquiries.
- Follow company policies and procedures while providing exceptional customer service.
- Participate in training sessions to continually improve skills and stay informed about company updates.
Requirements
- Professional fluency in English with excellent written speaking and reading skills
- Undergraduate degree preferably in Business Administration or Marketing
- At least 2 years of experience in customer service and customer support
- Can work in a demanding pastfaced environment and can multitask effectively
- Detailoriented individual with excellent organizational skills
- Familiar with customer support software including Zendesk Salesforce and Intercom
- Familiar with payment processing tools including Stripe and order fulfillment software
Benefits
- Work from home
- Competitive salary
- Fast hiring
Professional fluency in English, with excellent written, speaking, and reading skills Undergraduate degree, preferably in Business Administration or Marketing At least 2 years of experience in customer service and customer support Can work in a demanding, past-faced environment, and can multitask effectively Detail-oriented individual with excellent organizational skills Familiar with customer support software, including Zendesk, Salesforce, and Intercom Familiar with payment processing tools, including Stripe, and order fulfillment software