Customer Support Ass....
Customer Support Associate
Posted on :
17-02-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
17-02-2024
Job Description
Req ID : 2540658
This is a remote position.
About the Client:
Highquality compact and waterproof optics that are designed for adventure. NOCS Provisions are here to serve the next generation of humans with the goal to disconnect from technology and look deeper in nature. With binoculars built to travel we aim to make the discovery and study of our surroundings simple. Paired with a sense of wonder and curiosity we believe this will foster understanding and compassion for our planet. Nocs are a tool to be present in the moment and to see the deep interconnectedness of all living things on this earth. It s time that we return to nature as our source of truth.
Job Summary:
We are looking for a customer support associate to facilitate positive communications between NOCS Provisions and our end user direct customers as well as retail and corporate customers. You will passionately immerse yourself in the culture of the brand understand the nuances between our product line and become an expert in the space of optics.
You will be a positive point person for our customers to communicate with empowered to make decisions and recommendations based on your own knowledge to best serve our customers needs. You will crossfunctionally communicate with our Operations Manager Head of Product and VP of Sales as part of the roles core functionality.
Responsibilities:
Customer Support:
- Respond to customer inquiries in a timely accurate and empathetic manner via email chat or phone
- Monitor customer complaints and proactively reach out to provide assistance
- Assist customers with initiating returns and processing warranties
- Gather customer feedback/requests and share them with our product sales and marketing teams
- Collaborate on reports regarding our warranty and returns rates
Group Sales Support:
- Act as the first point of contact for our Group Sales channel to coordinate specialty orders
- Communicate with Ops and Sales Teams regarding Group Sales to ensure order placement and followthrough
Requirements
- At least 3 years of exposure in customer service ideally within the logistics and/or ecommerce industry
- Handson experience with Gorgias and Shopify. Alternative to these two will suffice
- Experience with any warehouse system
- Handson experience with Google Sheets
- Sound decisionmaking and organizational skills
- Open communicator gogetter and a team player
- The Vibe Someone who works smart but also who knows fun
- Excellent English communication and comprehension both written and verbal
- Must have Fiber Optic internet with at least 25 Mbps bandwidth
- Must have a backup desktop or laptop with the latest OS
- Must be able to work from 12AM9AM
Benefits
WHAT WE OFFER:
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Workfromhome and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
At least 3 years of experience in web design or proven experience/portfolio Proficient in javascript / node.js Work with React or other frontend scripting languages Ability to troubleshoot HTML or CSS Be able to take a Mockup and work with others to transform it into a full-fledged webpage Able to work independently and with other developers within Agile environments Must have Fiber Optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest OS Must be able to work from 12AM-8AM Bonus points: Worked with headless commerce applications
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
