Customer Support Associate
Posted on :
01-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2490666
- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
- Establish longlasting trusting connections by communicating professionally and empathetically with the clients
- Use the appropriate methods and tools to provide information that is accurate comprehensive and thorough
- Meet call handling quotas and individual and team sales targets
- Gather and analyse client data to identify possible products or services to recommend to management
- Provide appropriate solutions and substitutes within the timeframes specified and follow up to ensure resolution
- Maintain client interaction logs handle customer accounts and file paperwork as and when necessary
- Follow communication protocols rules and policies
Good communication skills in English & Hindi
Employment Type
Full Time
Key Skills
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