Customer Support Associate

We are your premier provider of innovative mobile trailers refrigerators kitchens and classrooms designed to meet Manufactured Trailer needs. We are currently looking for a Customer support agent to support our small team to provide support for the external sales team.

This is a weekend overnight shift with the following required shift times:

• Friday 6pm to Saturday 8am EST
  
• Saturday 6pm to Sunday 8am EST
  
• Sunday 6pm to Monday 8am EST
  

Additionally this position requires a remote 8week training period outside of your regular shift schedule. Training will occur anywhere between the hours of 8:00am 10:00pm EST Monday Friday. Please ensure you can be flexible with this time commitment before applying.

Responsibilities:

• Main point of contact providing daytoday support for Trailers clients
  
• Triage calls email and chat messages from all customer facilities as well as internal clinicians
  
• Ensure that all calls issues and tasks are tracked in our CRM systems and driven to resolution
  
• Respond in realtime to support issues resolve basic issues and escalate as needed to higher support tiers for resolution
  
• Facilitate provider communication on critical patient findings
  
• Facilitate provider to provider phone calls and collaboration
  

Requirements

Qualifications:

• Associate s degree and 1 years of experience in customer service
  
• Ticketing System experience for customer support is preferred
  
• Excellent verbal and written communication skills
  
• Must have very strong computer skills; capable of toggling between multiple programs simultaneously and providing basic support functions
  
• Hardware support and PC troubleshooting experience preferred
  
• Organized with high attention to detail
  
• Strong documentation skills for ticketing documentation
  
• Salesforce experience preferred
  

Our headquarters are based in New York NY however this position is conducted remotely. This is a position where you will need a reliable WiFi network a quiet workspace with a desk and chair.

Benefits