Customer Support Agent Polish German Swedish Finnish German Dutch or Norwegian speaking

Were partnering with a leading BPO consultancy to find a talented Multilingual speaking Customer Support Agent to join their team in Riga Latvia! This onsite position offers the opportunity to work directly with customers of a payment platform providing exceptional support across multiple channels.

Tasks

• Assist customers using a payment platform by resolving inquiries via phone chat and email.
• Document case resolutions within the companys contact center tool based on customer interactions.
• Ensure all customer issues are resolved efficiently within established timeframes.
• Escalate urgent matters to team leads according to client specifications.
• Work independently and collaboratively with colleagues to deliver a seamless customer experience.
• Maintain clear communication with both internal and external contacts.
• Consistently achieve and exceed quality standards on all interactions.
• Follow the assigned work schedule and arrive promptly for shifts.
• Manage customer contacts while meeting project performance targets for response time call handling time and resolution rates.
• Participate in training programs to continuously develop your skills and knowledge.

Requirements

• C1 proficiency in Polish German Swedish Finnish German Dutch or Norwegian (both spoken and written)
• B1 fluency in English (both spoken and written)
• Previous customer service experience in an outsourced environment (a plus)
• Willingness to relocate to Riga or already residing there
• EU citizenship or a valid Latvian work permit
• Computer literacy with a minimum typing speed of 50 wpm and 90% accuracy
• Positive friendly selfmotivated with a strong team mentality
• Serviceoriented with a focus on problemsolving
• Ability to work flexible shifts (including parttime within legal limits) and adapt to changing priorities
• Clean background check required (no criminal record)

Benefits

• Comprehensive training program to launch your career in customer support
• Scheduled work hours: Monday to Friday 10:00 AM to 6:00 PM
• Relocation assistance for those moving to Riga
• Dynamic and diverse work environment in a modern office space
• Opportunities for professional and personal development
• Engaging teambuilding activities

Ready to Make a Difference

If youre a passionate problemsolver with a knack for exceptional customer service and fluency in Danish we encourage you to apply!