Customer Support Agent - German

Lets shape the future of recruitment together!

Teamtailor is an Employer Branding and an ATS SaaS platform used by over 8000 companies with 200000 users in 90 countries worldwide .

Working at Teamtailor means being a part of a dynamic international and fastpaced tech company that provides an ideal environment for those who aspire to make a real impact on an organizations growth and eagerly embrace responsibilities. Its also about having a lot of fun .

Building a diverse team with a range of backgrounds and expertise has been at the heart of Teamtailor since its inception and continues to be our strength today. There are no typical profiles; every team member shares our vision and wants to contribute to our success.

Now we are expanding our Customer Support Department and seeking our thirdGerman speaking Customer Support Agent based in our Stockholm HQ.

As a member of our Customer Support Team you will be responsible for our most important communication: that with our existing users. We are renowned for providing exceptional customer service and we aim to surpass our customers expectations. Our commitment to quality is reflected in our average response time of 2 minutes and a customer satisfaction rating (CSAT) of 98%.

Our goal is to ensure an exceptional experience for every user resulting in smiles all around.

As a part of the team you will:

• Provide outstanding customer service through various support channels such as live chat (Intercom) email and occasional outbound phone calls.
• Excel in technical problemsolving and troubleshooting working closely with our talented tech team to enhance our product.
• Advocate for customer feedback ensuring it reaches our product development department for continuous improvement.
• Take the initiative to engage with customers nurturing strong relationships and boosting overall satisfaction.
• Create informative selfservice materials to empower our customers.
• Collaborate closely with the entire team engaging in exciting crossdepartmental projects to create an unmatched support experience.

As the ideal candidate:

• You are fluent in both written and spoken German and English effortlessly communicating with precision and clarity.
• Your customer support journey is extensive especially in the SaaS industry. (Bonus points for previous chat support experience!)
• An analytical mindset drives you always seeking insights and embracing continuous learning.
• You have a strong passion for solving technical puzzles adeptly troubleshooting issues and feeling comfortable with cuttingedge technology.
• You thrive on delivering exceptional service and possess topnotch tech proficiency.

Your benefits as a Customer Support Agent at Teamtailor will include:

• A comfortable work environment with a great worklife balance.
  
• A flexible remote work setting that enables you to work outside the office when necessary.
• Continuous skill development training.
  
• 25 days paid vacation.
  
• A friendly team and regular social events.
  
• A starter kit that includes a MacBook iPhone and Teamtailor swag!

Lets team up to build a customer experience that stands out globally. Are you ready to make a real impact

The position is based out of our Stockholm Office.