Customer Support Agent Croatian speaking

• Communication via incoming emails tickets and chat with customers in order to solve their issues related to the products
• Customer Order Management
• Secure and deepen client retention contribute to excellent customer support
• Secure that all complaints are being recognized recorded confirmed and solved effectively
• Adhere to given processes and procedures
• Update the database of customers and document activities
• Reporting the most common issues to the support team for further escalations.

• C1 written and verbal communication skills in Croatian or Slovenian
• B2 English
• Preferable college degree or related work experience
• Good MS Office skills and familiarity with ticketing systems
• Excellent customer service skills
• High motivation and enthusiastic approach selforganized
• Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies will be an advantage.

• Schedule: full time MondaySunday 24/7 (for now we have 2 shifts confirmed 9 AM 6 PM; 3.30 PM 11.30 PM this includes lunch break and 3 short breaks
• The first three salaries extended with a signing bonus
• Transportation for day shifts and night shifts
• Attractive remuneration package
• Holidays: 20 days/year and an extra day after a year
• Contract for undetermined period
• Training: 5 days (Monday Friday) 9:0018:00
• 6 months accommodation if needed
• Up to 200 EUR refund from the first travel to Romania
• After the first year 200 EUR refund for a travel home
• Meal tickets (30 RON/day) approx 150 EUR net/month
• Private medical package
• Paid professional training
• Internal development opportunities
• Discounts with our current partners
• Gympass monthly subscription
• Employee assistance/wellbeing program subscription

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