Customer Support Agent Contract
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Job Description
Please pay attention to the fact that the basic schedule is 2/2 10 am 10 pm ET (15:00 03:00 Central European Time / 17:00 05:00 GMT 3). Up to 3 times a month the schedule may be shifted 4 hours towards day/night time to cover other teammates shifts.
Our mission is to ensure that every student has the opportunity to successfully master a new profession find their purpose and become a valuable member of the tech industry. TripleTen is a remotefirst organization mirroring our students who complete our bootcamps in a remote environment.
We are looking to hire a Customer Support Agent to help students from our international cohorts (mainly from the USA) throughout the learning process answering their questions relieving their doubts and solving technical issues.
Please note that to apply for this position you will be required to to record a video via Hireflix platform (in addition to your resume). Thank you for your understanding!
What you will do::
- Help students by answering their questions in chat rooms and mail channels;
- Accompany the learning process communicate with the student guidance team;
- Work with a large amount of information and structure it accordingly.
What we can offer you::
- $1.1k payment on a monthly basis;
- The basic schedule is 2/2 10 am 10 pm ET (15:00 03:00 Central European Time / 17:00 05:00 GMT 3).
- Up to 3 times a month the schedule may be shifted 4 hours towards day/night time to cover other teammates shifts;
- A comfortable digital office. We use modern digital tools Jira Notion Zoom Hubspot HiBob to make collaborating together seamless;
- A diverse and closeknit global team spread across the US Israel LatAm Serbia Georgia Armenia and more.
Disclosures:
*At this time we are unable to offer H1B L1A/B sponsorship opportunities.
**This job description is not designed to contain a comprehensive listing of activities duties or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time.
***TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race color religion sex national origin age religion disability marital status sexual orientation gender identity/expression protected military/veteran status or any other legally protected factor.
Requirements :
- Advanced level of English (C1);
- Customeroriented enjoy helping people and able to multitask;
- General understanding of the IT industry and programming languages such as HTML CSS JavaScript Python;
- Interest in the tech industry ready to dive into it understanding the processes of IT products and online services;
- Ability to organize oneself everyone and everything around.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
