Customer Success Specialist

• Should be able to assist with advanced technical queries independently.
  

• Should be able to guide and mentor associate members i.e. Customer Success Associates (L1).
  

• Should be able to identify opportunities for upselling and crossselling strategies.
  

• Should be accountable and come up with customer success strategies to ensure the longterm success of the product.
  

• Participate in training programs to stay updated on product knowledge and support techniques.
  

• Should proactively work on his skills in identifying opportunities for process improvement within the support team.
  

• Act as a Single Point of Contact (SPOC) in the absence of CS L3.
  

• Should be able to track the performance of the CS L1.
  

• Should be able to Adapt to changing priorities.
  

Requirements

• At least 2 years of experience in customer support or a technical support role.
  

• Strong communication and interpersonal skills.
  

• Problemsolving abilities with attention to detail.
  

• Familiarity with IT products and services.
  

• Ability to adapt to changing priorities and handle multiple tasks simultaneously.
  

• Good multitasking skills and ability to work in a fastpaced dynamic environment