Customer Success Representative fmd

Do you want to be part of one of the fastestgrowing AI companies in Supply Chain Risk Management

At Prewave we are dedicated to unlocking an unprecedented level of efficiency transparency and resilience in the supply chain for our customers. We pioneer supply chain risk management with our AIpowered solutions analysing traditional and social media in 50 languages and predicting risks and disruptions all over the world. We help our clients to achieve a sustainable supply chain and to prevent any setbacks.

We are already a trusted partner of AbInBev BMW Krcher PwC Porsche and many more. With the increasing importance and attention to supply chain due diligence in Europe we grow every day and so does our team!

We are looking for a Customer Support Representative in our Customer Success team to join us on this exciting journey!

Tasks

As our Customer Support Representative at Prewave you will

• Respond to customer inquiries promptly and professionally via email
• Troubleshoot technical issues and provide effective solutions
• Document and track customer interactions and resolutions accurately
• Collaborate with the technical team to escalate and resolve complex issues
• Educate customers on product features and best practices
• Contribute to knowledge base articles and support documentation

Requirements

Must haves

• Demonstrated experience in customer support or similar role
• Familiarity with SaaS platforms and basic technical understanding
• Experience working with Excel including formulas and other functionalities
• Ability to multitask and prioritise workload effectively
• Strong problemsolving and criticalthinking abilities
• Empathy and patience in dealing with customer inquiries
• Excellent skills in English and German both written and spoken

Bonus points for

• Proficiency in additional languages besides English.
• Previous experience using email support tools or ticketing systems like Jira
• Experience in remote customer support.
• Certification in customer service or related field
• Familiarity with CRM systems for managing customer interactions

Benefits

• An extensive compensation package: According to our collective agreement the minimum salary for this role is EUR 2396 gross per month however the higher packages are likely based on your qualifications and experience.
• A dynamic team in an open and inclusive work atmosphere: As part of our ongoing commitment to a diverse equitable and inclusive workplace were dedicated to building teams with a wide variety of backgrounds identities and experiences.
• Various opportunities to develop your career within the company: We are committed to building our team spirit based on mutual respect and support. We help each other achieve personal and shared goals.
• Opportunity to be part of a highly innovative Austrian tech startup: We blaze the trail in our field and we strive to help large firms ensure ethical and sustainable practices throughout their entire supplychain processes.
• A familyfriendly environment: We offer flexible working hours and homeoffice possibilities to support a healthy worklife balance.