Customer Success Officer - German - Limassol

Position: German Customer Success Officer

Location: Limassol Cyprus

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Assist clients worldwide through live support
• Answer emails assist with opening of client accounts amend existing accounts maintain client records
• Demonstrate impeccable telephone etiquette and management
• Handle back office queries
• Support clients with technical and troubleshooting issues
• Report to the management and deal with all departments to resolve issues
• Provide support and troubleshooting on Trading Platforms
• Liaise with the Compliance Officer regarding complaints and approval of accounts
• Handle client inquiries appropriately and ensure that high level service is provided
• Promote available products and services to clients provide all relevant information to clients
• Develop and maintain excellent relationships with prospective and existing clients
• Contribute to team effort by achieving targeted results.

REQUIREMENTS:

• Native in German both oral and written. Fluent in English (at least B2 level). Additional languages will be considered as an advantage
• Degree in Business Studies or any other related field
• Previous experience in a similar position will be considered as a major advantage
• Excellent communication skills (both oral and written)
• Able to work efficiently under pressure
• Excellent computer skills (Microsoft Excel and Word)
• Knowledge of MetaTrader platforms will be considered as an advantage
• Ability to work rotational shifts from 09:00 to 18:00 10:00 to 19:00 and 12:00 to 21:00 Monday to Friday.

BENEFITS:

• Excellent remuneration package based on experience skills and performance
• Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• 21 days annual leave ( public holidays)
• Medical insurance