Customer Success Manager

Are you ready to embark on an exciting journey with a leading innovator in enterprise technology solutions

Our client headquartered in Dietikon with multiple branches across Switzerland stands at the forefront of cuttingedge technologies in enterprise content management printer park management and digital document workflows.

With a dedicated team of over 200 experts theyre committed to delivering comprehensive solutions that redefine efficiency and productivity in the B2B market.

Tasks

As a Customer Success Manager youll play a pivotal role in driving strategic growth and fostering lasting relationships with SMEs and largescale enterprises. Your challenges will include:

• Cultivating and nurturing relationships with existing customers to drive sales growth and profitability.
• Overseeing the implementation of global contracts and processes for assigned customers ensuring seamless operations.
• Acting as the primary liaison between customers and internal teams addressing inquiries and resolving issues promptly.
• Gaining a deep understanding of customer needs and driving their strategic development.
• Leading and supporting complex customer projects collaborating with specialist departments.
• Identifying upselling opportunities and maximizing customer value.
• Collaborating with international partners to deliver exceptional service throughout the customer lifecycle.
• Maintaining accurate records in the CRM system and delivering timely reports to stakeholders.
• Providing onsite support to customers across Switzerland with occasional travel.

Requirements

Were seeking candidates who embody innovation entrepreneurial spirit and a passion for customercentric solutions. The ideal candidate will have:

• A dynamic and solutionoriented mindset with a knack for understanding and addressing customer needs.
• Strong organizational skills adaptability and a proactive approach to problemsolving.
• Commercial or business management training with experience in customerfacing roles.
• Proficiency in German and English with French language skills considered a plus.
• Experience in project management is advantageous but not essential.

Benefits

In return for your expertise and dedication our client offers:

• A challenging role with significant personal responsibility.
• Comprehensive onboarding and ongoing development opportunities.
• Exposure to exciting and diverse projects in a dynamic team environment.
• The chance to work alongside motivated colleagues dedicated to driving innovation and excellence.

Are you ready to take the next step in your career and join a team at the forefront of technological innovation

If you thrive in a dynamic customerfocused environment and are eager to contribute to exciting projects we want to hear from you! Apply now to be part of a team thats shaping the future of enterprise technology.