Customer Success Intern (English/French)

About gowago:

Gowago challenges the current process of car buying and strives to become the future way of getting a car. Our goal is to become the leader in online automotive retailing by providing the best and easiest customer experience. We believe in monthly payments, fair and transparent prices, and a hassle-free experience to find and drive your next car.

We are a team of 25 enthusiastic and talented people from different nationalities working together on the next generation of car ownership. As a user-first company, our office in Z rich, Switzerland, is always buzzing with discussions about what s best for our customers, experiments we could run, and how to measure their impact.

We are looking for a passionate and talented Customer Success intern to help us deliver the best customer experience.

About You

As a Customer Success Intern, you will help the customer success team provide the best in class customer experience. You are the front line contact for our customers accessing their All-in-one services. Proactively reach out to customers to make sure they have a safe and enjoyable drive. Bring up ideas to improve processes and help your team become more efficient.

Tasks

• Provide support to Gowago customers. You ll be an expert about gowago services and help customers access them efficiently.
• Keep track of open tickets and make sure they are taken care of in a timely manner.
• Organise service and tyre appointments for customers at partner garages.
• Answer questions about gowago services via email and phone.
• Review customer complaints and concerns and seek to improve the customer experience.
• Process insurance & warranty claims with our partners.
• Proactively reach customer
• Help your team with client retention goals and promote the value of the gowago services.

Requirements

The Must-Haves

• A great problem solver who understands people and their situations.
• You are an open, transparent and trustworthy person. You have a communicative personality.
• Great prioritisation and organisational skills
• Full proficiency in English & French. German is a strong plus.

The Nice-to-Haves

• Customer success or support experience
• Experience working with a CRM (Ideally Hubspot)

Benefits

• Contribute and help shape the Customer Success team.
• A space to grow your skills and plenty of opportunities to grow internally
• The opportunity to participate in the future of a quickly growing startup that s disrupting the personal mobility sector
• Flexible working - a mixture of office work and remote work

Gowago believes in rewarding success and working with outstanding people. We are seeking individuals that can make a difference. At gowago you will find a long-term career opportunity in a fast-growing startup.