Customer Services Representative Arabic Speaking - Online Gaming

Customer Services Representative Arabic Speaking

Online Gaming ! Sunny Malta

Fantastic Relocation Allowance Fantastic Benefits and Team Events!!!

My client is a fastgrowing company operating the successful iGaming brand. Through the focus on distinctive and unique casino games we strive to provide our players with a unique online gaming experience. Kindness helpfulness purposeful and fast solutions expertise and reliability are only a few qualities that characterize our support team and the direction we are always seeking for. And that is where you come in! We are now looking for a Customer Service Team Officer who can bring these qualities to the team!

Tasks

As Customer Service Representative you are mainly responsible for representing our brand/s as the face of our company and supporting our loyal customer base via email and live chat.

Key tasks: Ensure that players are provided with an outstanding level of service; Communicate with relevant departments to provide timely escalation process and following up with pending issues; Handle daily management of all incoming requests via emails phone and Live Chat; Assist the relevant departments including Fraud Officer and the Money Laundering Reporting Officer when required; Maintain customer focus and responding to customer queries in accordance to the Employers guidelines; Give feedback of recurring customer issues to management and relevant internal departments; Respond and action requests from management; Promote the Employers values and products; Ensure a professional working relationship with customers and other colleagues working with the Employer; Liaise with third party providers of the Employer providing services which overlap to the Employees line of work;

Communication is also the key with our other departments receiving feedback from players and sharing it internally enables us to continually improve our platform in a way that reflects our daily customer experience.

Requirements

You will be fluent to Native level Arabic and English and have at least 1 years Customer Service experience preferably within the Gaming Industry and live in Malta or happy to relocate.

Benefits

What WE OFFER!! Benefits!

Flight and 2 Weeks Free Hotel Accommodation 500 Relocation Allowance/luggage allowance and allowance for relocating Pets Partner and Family to help you settle in along with supporting and setting up of Bank Accounts/Malta Payroll and residence and Rental Agency assistance. Overtime paid at time and a half and Double Time for Bank Holidays!! Full Training!! 2 Company Events in Summer and Christmas and weekly social events

Working in Fantastic New offices!

26 Days Holiday Extra 14 Days Malta Public Holidays!! 38 Days Holiday

Working Bank Holiday 1 per hour allowance!

8% Yearly Performance Bonus!!

Shifts are 4 days ON 2 days OFF!

Private Health Insurance Wellness Benefit up to 400 (75% Reimbursed for Gym Membership Optician Expense/sports related wellness)

Offering Hybrid working shifts as follows:

After Training you will be working in the office Monday to Friday if your shift is working over the weekend you will be able to work Hybrid at your home over the weekend!

FREE Breakfast and Lunch and Dinner whilst working!!

This is an exciting fast expanding Gaming Company that offers fantastic benefits and future and career!!