Customer Service Specialist with English and excellent French

Our client is a big multinational company active in health care sector. They are building up a customer service department for Europe in smart offices in Prague 8. We are searching for candidates for French speaking regions.

Tasks

• Receiving monitoring and processing customer orders and requests i
• Masters the product knowledge of current product portfolio. Provides customer with accurate information regarding company products and sales promotions.
• Point of contact (phone or email) for Customers and Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer
• Ensures a correct order management: Quotations Orders Deliveries and Invoices
• Manages product and service complaints
• Reaches Customer Service targets
• Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.
• Promotes campaigns and offers agreed with the Customer Care Manager.
• Works and leverages relations with sister companies in whole group

Requirements

• Fluent in English and French language (French native speakers preferred)
• Previous experience in customer service within an international corporation
• Excellent communication skills (verbal and in writing)
• Ability to operate computer systems with accuracy and efficiency (SAP CRM & Excel)
• Ability to adapt and implement new procedures as required to provide excellent customer service
• Detail oriented and organized
• Reliable and high sense of responsibility and urgency
• Resistance to stress and ability to prioritize

Benefits

• 25 days of vacation
• 4 paid sick days
• Contribution to wellness and leisure activities
• Individual retirement plan and life insurance
• Meal vouchers
• Language courses
• Employee Assistance Program
• Home office possibility
• Company discounts
• Service awards

Please do not hesitate to send us your professional CV if you have are interested in this job opportunity. If you wish any additional information please contact directly Ms. Lubica Zakov tel.