Customer Service Specialist mfd

I am partnering with a procurement and supply chain consultancy who works together with an internationally known food & drinks provider. We are looking for a Customer Service Specialist (m/f/d). This is an unlimited and permanent role to be based in Dsseldorf working hybrid (3 days office/ 2 days homeoffice) and you will be working towards the DACH region.

Tasks

As the new Customer Service Specialist you will be the point of contact to your clients/ partner network in the DACH region and act as the interface between the partner network and the rest of the organisation: i.e. distribution supply chain procurement and marketing. You will assist with any questions issues problems that might arise on a daytoday basis.

Other responsibilities will include:

• Be the main point of contact for your clients/partners make sure their needs are met. If you are not able to help them directly then you escalate to the correct person.
• With new clients support with the onboarding
• Build long term relationships with the partners
• Help and support the communications team by ensuring your clients/ partners are kept up to date with changes and new information
• Work closely with the partners to gather feedback and insight in order to improve processes

Requirements

To succeed in this role you will bring the following qualities with you:

• First experience in customer support sales support customer service admin coordination organisation junior account management
• Experience in the food/ drinks industry is of advantage
• Strong communication skills (oral and written including presenting) in German and English
• Excellent planning organisation and time management skills
• Strong customer focus and service skills
• Ability to manage varied range of queries relating to different topics

You will be working in an international environment where you will be using your German and English language skills interchangeably. This is a great opportunity for a customer service and junior account management professional. Interested Please send your CV to Karin Furberg or give me a call at 8. I look forward to hearing from you!