Customer Service Specialist

We are looking for a Customer Service Specialist to assist our customers with technical problems when using our products and services. Your responsibilities would include resolving customer queries recommending solutions and guiding product users through features and functionalities. To be successful in this role you should be an excellent communicator whos able to earn our clients trust.

Tasks

• Respond to customer queries in a timely and accurate way via phone email or chat
• Identify customer needs and help customers use specific features
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product Sales and Marketing teams
• Handle a high volume of incoming calls and emails from customers
• Collaborate with other departments to ensure timely resolution of customer concerns

Requirements

• Previous customer service experience in a call center or retail environment
• Experience in the energy industry is desirable but not essential as training will be provided
• Experience using a CRM system is desirable but not essential as training will be provided
• Excellent verbal and written communication skills
• Strong problemsolving and decisionmaking abilities
• Ability to work in a fastpaced environment and handle multiple tasks simultaneously
• Proficient in using computer systems and software applications
• Strong attention to detail and accuracy

Benefits

If you are a motivated individual with a passion for providing exceptional customer service we would love to hear from you.

Job Type: Fulltime

Salary: 24000.0027000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking

Schedule:

• Monday to Friday
• No weekends

Experience:

• customer service: 2 years (required)

Ability to Commute:

• Coventry West Midlands (required)