Customer Service Specialist ( German Speaker)

Drawing from an international network of credentialed providers and professionals, Workplace Options is the world s largest integrated employee support and work-life services provider. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, Germany, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million employees across 116,000 organizations and more than 200 countries and territories. We provide world-class employee support and work-life services, referrals and consultation on a variety of issues ranging from dependent care, legal and financial issues, stress management, EAP counseling, and wellness.

Description:

Workplace Options have an exciting opportunity for a Customer Service Specialist in Germany. This would either be a hybrid working position from our office in Munich or a fully remote position, depending on your location. Our Customer Service Specialists provide customer service to employees and their families in order to assist in locating and providing resources and referrals in their community.

Responsibilities:

Assess the Employee s needs through targeted questioning.

Obtain employee s personal information and information on the individual needing care.

Provide a clear explanation of the issues/needs.

Obtain desired geographic location for referral search and any personalized criteria.

Demonstrate excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.

Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client s needs.

Contact businesses or private individuals by phone, in order to provide confirmed/matched referrals to meet the employee s needs.

Perform quality assurance callbacks to our clients.

Ensure all data entries are complete and accurate.

Demonstrate excellent knowledge of conflict resolution skills.

Demonstrate ability to organize and prioritize regarding crisis versus non-crisis issues.

Requirements

• Fluent spoken and written German and a high level of English required.
  
• Detail oriented.
  
• Ability to work independently and as part of a team.
  
• Exceptional organizational, relationship building and interpersonal communication skills.
  
• Able to manage time effectively to handle multiple tasks.
  
• Able to handle fast paced and ever-changing environment.