Customer Service Sou....
Customer Service South Indian Language Acefour
Posted on :
17-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2726185
Sector : Consumer Durable / Ecommerce
Experience : 13 years
Location : Borivali (West) Mumbai
Reporting to : Customer Service Executive OMS
Qualification : Any Graduation
Work time : 10:00am to 7:00 pm (
Languages : Tamil Kannada Malayalam or Telugu(Minimum 2 Malayalam and Kannada)
Responsibilities
Handle consumer care build and nurture service partner network across India
- Manage omnichannel customer interactions
- Manage inbound outbound calls emails chats
- Respond to customer service queries and complaints
- Respond to social media queries and complaints
- Maintain an orderly workflow according to priorities
- Communicate and engage with relevant third parties from the supply chain where a resolution is required
Requirements
Requirements
- Customer oriented mindset
- Selfdriven & Passionate
- Growth Mindset
- Curious and Analytical bent of mind
- Excellent Communication Skills
- High level of ownership towards closure
Travel, Tourism / Hospitality experience required Minimum 2 years of experience in a call center environment Good communication skills with fluency in English Experience servicing a Domestic customer base Airline, Travel and Resorts experience preferred GDS Travel Software experience desirable but not mandatory Able to learn new process quickly and adaptable to change Comfortable making outbound and taking inbound calls
Employment Type
Full Time
Key Skills
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