Customer Service Sales Executive

Customer Interaction: Interact with customers and prospects through various channels such as phone email chat or inperson to provide information resolve
inquiries and offer solutions.
Sales and Upselling: Identify opportunities to promote products or services and meet sales targets by crossselling upselling and offering personalised
recommendations to customers.
Problem Resolution: Address customer concerns complaints or issues promptly and effectively to ensure high levels of customer satisfaction.
Product Knowledge: Develop a deep understanding of the organisations products or services to provide accurate information and meet customer needs.
Order Processing: Assist customers with order placement tracking and processing ensuring a seamless purchase experience.
Customer Data Management: Maintain accurate customer records update profiles and document interactions within the customer relationship management (CRM)
system.
Customer Feedback: Collect document and communicate customer feedback to help improve products services and processes.
Market Research: Stay informed about industry trends competitors and customer preferences to provide valuable insights for sales and marketing strategies.
Sales Reporting: Generate reports on sales activities performance metrics and customer interactions to assess progress and results.