Customer Service Representatives

We are hiring a Customer Service Representatives for one of our clients in Phoenix AZ.

Job Description:

• As a Seasonal Customer Service Representative you will be the first impression to the citizens of County. It will be your knowledge that will guide callers in being the first contact resolution for our offices. You will help assist in answering calls returning phone calls routing and responding to emails scheduling meetings and data entry. This is a great entry level opportunity into learning how County works.

General Duties & Qualifications include the following at a minimum

• Knowledge of basic office equipment including a personal computer electronic key system (EKS) telephone and headset.
• Ability to communicate and record information accurately.
• Ability to question others to determine specific needs.
• Ability to deal with people patiently.
• Ability to proofread and correct errors

Skills required:

• The tasks listed are a representation and not an allinclusive list of essential job tasks for this position.
• Receives calls that require skilled communication; providing accurate information based on policies guidelines and directives.
• Acts as a communication facilitator between the public and call center management
• Communicates and processes information to the Lead or Supervisor when necessary.
• Answers incoming phone calls and emails; may relay messages and emails.
• Provides factual information to the public and /or other County employees.
• Maintains logs and other forms of information data entry.
• Completes and reviews routine forms and memos ensuring accuracy and completeness

Experience required:

• Customer service experience clerical experience or a combination thereof

Education required:

• High School diploma or GED.

Education Preferred:

• Postsecondary education

Work hours:

• 8:00 am to 5:00 pm

About Us:

We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment that enables to find the high quality of talent with high success rate of talent delivery keeps us continue to be the best in the industry. By responding to this job posting you are consenting to receive text/SMS messages from us. Thank you.