Customer Service Representative Office-based in Ortigas

• Ensure Exceptional Customer Experience: Prioritize delivering speedy highquality and personable support to guarantee the best possible experience for our customers.
  
• Consultation: Provide tailored solutions to our customers through careful consultation recommending services and products that align with their needs and budget.
  
• Rapid Response to Service Issues: Address customer service inquiries promptly ensuring fast and effective resolutions to maintain customer satisfaction.
  
• Accurate RecordKeeping: Document all activities discussions and resolutions meticulously to maintain accurate and uptodate records of customer interactions.
  
• Stakeholder Relationship Management: Foster solid and positive relationships with both internal and external stakeholders ensuring a seamless customer service experience.
  
• SolutionOriented Support: Excel in identifying and providing solutions that delight our customers leaving them with a compelling support experience they ll want to share with others.
  
• Collaborate Across Teams: Work in harmony with marketing product and customer service teams sharing customer feedback and insights to improve the platform and service offerings.
  
• Exceed Customer Service Goals: Strive to meet or exceed targets related to customer satisfaction and engagement enhancing the overall quality of support.
  

Requirements

• Is a foodie: loves or takes an interest in food and/or trends
  
• Educational Background: Preferably possesses a background in Business Marketing Hospitality Communication or related fields though specific degree requirements are flexible.
  
• Experience: Brings at least 12 years of proven customer service or call center experience is familiar with the fastpaced work environment and has general experience with help desk or ticket management software.
  
• Skills: Demonstrates proficiency in Microsoft Office and customer service software outstanding communication skills attention to detail and strong prioritisation and time management abilities.
  
• Personal Attributes: Exhibits unlimited patience and calm under pressure is proactive in anticipating issues passionate about food and skilled in networking and building rapport quickly.
  

• Prior experience in hospitality / catering / event planning / working in the tech industry.
  
• Experience in working with Zendesk HubSpot.
  

• Head of Customer Care
  
• Sales & Account Management Team
  
• Partnership Relations Team
  

• Join a trailblazing team committed to ambitious objectives.
  
• Benefit from a supportive innovative and performancedriven work environment.
  
• Influence the corporate food ordering landscape and support local familyowned food businesses.